Refund policy

We want you to be 100% happy with your purchase. If for some reason you are not satisfied with your purchase, please refer to our return policy below.
Returns: 
If the return meets all return criteria stated below, a store credit (Casa Monique's E-Giftcard) will be issued. We do not issue refunds to the original form of payment.
  • Returns must be delivered back to us within 15 calendar days from the date your order was delivered. 
  • Returns received after 15 calendar days will be refused. You will be responsible for return shipping charges.
  • Refunds will be issued in the form of a store credit only (Casa Monique's E-Giftcard). 
  • If the purchase was made on our website, the E-Giftcard will be issued to the website. If the purchase was made in store, you must visit the boutique to return the items for an exchange or store credit. 
  • Shipping charges are non-refundable. 
  • We are not responsible for returned shipping costs, lost or stolen packages.
  • We do not provide return labels.
Returns must be in original, unworn condition with no stains, defects, pet hairs, smells, or any signs of wear or use. All original tags must be attached and all packing slips and/or receipt included in the return.
Sale, Clearance, BOGO, or any discounted item marked "sale" is FINAL SALE. 
  • ANY PURCHASE USING A 25% OFF OR MORE DISCOUNT IS FINAL SALE.
  • Jewelry, hair accessories, are Final Sale or any items we deem are Final Sale.
If a final sale item is returned to us, we will send you a shipping invoice via email for the ineligible item(s). You are responsible for paying the invoice within 7 business days after it is emailed. If the shipping invoice is not paid, the ineligible return will be donated. We will attempt to contact you 2 times before donating.
Excessive/multiple returns per month are prohibited and are subject to a 20% restock fee.
Please allow up to 3-5 business days for your return to be processed. Once your return is processed you will receive an email notification.
INSTALLMENTS: Sezzle or Shop Pay
  • We offer full store credit for all eligible returns including items paid for with Sezzle, Klarna or Shop Pay. 
  • If a purchase was made using a payment service the customer is still responsible for paying the full balance even though a Casa Monique's E-Giftcard has been issued for the return.